Web Live Chat 2016-12-30T17:36:31+00:00

Live Web Chat

Consumers today want it here, now and more increasingly, ONLINE! 

The financial world is now being pushed to blend consumer demand with technology.  People are now demanding the same level of “personal touch” that they receive when walking into your “brick and mortar” offices – without actually doing it.
Providing the personal touch in an electronic channel provides you with a competitive edge, which is why Live Chat it so crucial to your success today.

Providing the Personal Touch

This technology allows you to combine both “high tech” and “high touch” for you customers.  Your staff can chat in real time with visitors to your website providing a one-on-one personal experience that they are looking for.

Actively Engage Customers

Customers can request a chat with the click of a button, or your operators can proactively engage visitors at any stage of the session.  Your staff can co-browse with the visitor so that they can see the same pages in real time.  Operators can even redirect the visitor to a particular page or perhaps to a form that they wish to complete online.

Secure and Easy to Use

All chat sessions are hosted on our secure servers to insure confidentiality of the information.  Our technology ensures that Live Chat will work on all devices, including Mobile making the Chat process as easy a possible for your customers.